Returns and complaints
RETURNS AND COMPLAINTS
Return International ordres
Please contact us at firstname.lastname@example.org with the following if you want to make a return:
- Please fill in the subject with your order.no
- Let us know why you want to return
- We will send you a return label through DHL and guide you on the return process.
- The cost of return will be deducted from your order amount.
How long is your return period?
We practice a 14 days return-period, from the day that you receive your order. Returns that are returned outside the return-period of 14 days can be denied and shipped back to you.
Purchased items are not exchangeable into a different size and/or color. Exchanges are handled in the same manner as a return. You need to place another order of your desired product/size and we will ship this to you while your return/refund are being processed.
It may take up to 14 days to process the return and for you to receive the refund. If you have paid directly with card/Paypal, we will send the refund directly back to the same account from which the money was drawn from.
Please contact us at email@example.com for any complaints. We need to accept this before we can make any refund or compensated. Please send us a detailed description of how the error appeared on the product, and how you found it first time. Please also include pictures that clearly presents the error with your product.