Frequently asked questions

Most of our products are waterproof with a 20,000 mm water column and taped sealed seams. This information will be included in the information on the relevant product page.

Want to know more? Check out the 3 things you should know about water protection.

We continuously strive to use as many recycled materials as possible – without compromising on quality. The fabrics we select are comfortable and functional, as well as durable. That way, our products will last longer and reduce your need to buy new clothes.

Our most used fabric is Care Tech (HR200), which is our own state-of-the-art two- or three-layer membrane. We’ve also sourced high-quality fabrics from Sorona® and Polartec®.

Read more about our carefully selected materials. 

Some of our jackets have high-quality down filling, while others use lightweight insulation from Primaloft®. For autumn/winter 2024, we also introduce a down-like insulation called Sorona® Aura.

You will find information about filling on the different product pages, as well as a link to the washing instructions that apply. 


If you want to change your order, please email hello@blst.no as soon as possible. Since we aim to ship orders the same day, your order will be processed shortly after you place it. It is, unfortunately, not possible to change your order if we've already processed it at our warehouse.

Order confirmations should be sent to your email just a few minutes after you have placed your order. Sometimes, the order confirmation is sorted to your spam/trash folder in your mailbox.

If you haven't received an order confirmation or if you deleted it by mistake, contact us at hello@blst.no. Please include your name and the email address you used to place the order.

We offer various payment options through Adyen based on where you’re located, for example Klarna, Vipps, Swish, iDeal, and Debit/Credit Cards (VISA, Mastercard).

You can read more about Adyen on their website.

Klarna partners with retailers around the world to offer flexible payment options, and they are best known for their ‘buy now, pay later’ option. You can read more about Klarna and how it works on their website.

It’s not always easy for us to see why your payment has been declined. If you are having issues, the first thing you should do is make sure that the details you’ve entered are correct. It might also be a good idea to double check that your bank isn't having any issues, as that does happen from time to time.

If you’re not able to see any reason for the declined payment on your end, please do let us know if there’s anything we can do to help. Contact us at hello@blst.no, but keep in mind that we cannot discuss the specifics of your individual payment due to data security.

If you place your order before 4 PM (Central European Time) during our work week (Monday - Friday), we aim to ship the parcel the same day. Still, it might take a little longer when we have season sales or release new products (periods with high demand).

The delivery time is 1-2 days in Norway and 2-3 days internationally. This time is estimated from the day we send your order from our warehouse. Orders placed on weekends and holidays will generally be shipped the next business day.

Kindly note that it might take a little longer in periods with high demand (like season sale) or during public holidays when transportation might be delayed.

We ship all BLÆST orders from our warehouse outside Ålesund in Norway.

All domestic orders from our web shop are shipped with Bring, and we have free shipping. We use DHL Express for international orders.

You can read more about shipping on our page dedicated to this topic. 

If you placed an order and haven't received shipping information, we are still processing your order at our warehouse. Once the order leaves our warehouse, you'll receive a tracking notification. 

Even though we hope you’ll love your BLÆST, you have 14 days to return it if something isn’t quite right.  

Please fill out the return form included in your shipment. Your order number, article number, and size are mandatory fields. Most of this information is found in the order confirmation sent to your email, and the article number is listed on the product’s label. 

After you have filled out the form, the steps to take differ for Norwegian and international customers, so follow the relevant steps outlined on our return page.

We treat exchanges in the same manner as a return. You need to place another order of your desired product/size, and we will ship this to you while we process your return/refund.

If you have paid for your order with a Klarna invoice, remember to let Klarna know that you are returning something to stop your invoice from reaching its due date. That way, you avoid late fees from Klarna.

We process refunds once your returned product has reached our warehouse. Then the information must be processed by the payment provider, which can take 1-3 working days depending on which you chose (like Klarna).

If you are waiting for your refund, please check the return shipments tracking to see if the order has reached our warehouse. If it has reached our warehouse, please check the status of your billing/order with the third-party payment provider you used to complete your purchase.

If you’ve ordered a product from our web shop and received a faulty item, or have other complaints, do not hesitate to contact us – we’d love to help you resolve the issue.

The process for filing a claim differs based on where your style is bought, but we've described it everything you need to know on our claims page.

Unfortunately, we do not directly process claims or complaints for products that are not purchased from our web shop.

Luckily, we have agreements in place with our retailers. Contact the store in which you bought your BLÆST, and they’ll help you find a solution to your problem. 

Yes! The majority of our outerwear styles can be washed in a machine, but we recommend not doing that too often to preserve the technical features of the garments. 

Use a damp cloth to remove stains when possible or check out the step-by-step guides in our washing instructions.

There are different instructions based on the filling of the jacket. You can find all washing instructions in our guides section, and select the one relevant for your jacket.

No, you should not dry clean your BLÆST product.